Effective Date: 1st October,2025
Last Updated: 1st October,2026
1. Overview
This Refund and Cancellation Policy applies to all subscription packages offered by Bangladesh Legal Decisions (BLD) at https://bldlegalized.com/. By subscribing to any of our services, you agree to the terms outlined in this policy.
2. Subscription Plans Covered
This policy applies to the following subscription plans:
Basic Access (Monthly - Tk 999)
Professional Access (Monthly - Tk 1,499)
Enterprise Access (Yearly - Tk 2,900)
3. Refund Policy
3.1 Digital Services Nature
As BLD provides digital subscription services with immediate access to legal databases and content upon purchase, our refund policy is structured to balance customer satisfaction with the nature of digital content delivery.
3.2 Refund Eligibility
This refund and cancellation policy is governed by the Consumer Rights Protection Act, 2009 and the Digital Commerce Management Guidelines, 2021 of Bangladesh. Once digital access is activated, refunds will not normally be provided except in cases you may be eligible for a refund under the following circumstances:
- Technical Issues: If you experience persistent technical problems that prevent you from accessing the service, and our support team is unable to resolve the issue within 48 hours of your first report.
- Duplicate Charges: If you have been charged multiple times for the same subscription due to a payment processing error.
- Unauthorized Transactions: If a subscription was purchased without your authorization (subject to verification).
- Service Not as Described: If the service significantly differs from what was advertised on our website at the time of purchase.
- Refund requests must be submitted within 7 days from the original purchase date.
3.3 Non-Refundable Situations
Refunds will NOT be granted in the following cases:
- After you have accessed, downloaded, or utilized the legal database and content.
- If the subscription has been active for more than 7 days.
- If you simply change your mind or no longer need the service.
- For partial months in monthly subscriptions or partial years in yearly subscriptions.
- If your account has been suspended or terminated due to violation of our Terms of Service.
- For promotional or discounted subscriptions (unless explicitly stated otherwise).
3.4 Refund Processing Timeline
Once your refund request is approved it will be processed within 7 to 10 working days from the date of approval. The refunded amount will be credited back to the original payment method used during purchase. You will receive an email confirmation once the refund has been initiated. Depending on your bank or payment provider, it may take an additional 5-7 business days for the amount to reflect in your account.
3.5 Partial Refunds
Partial refunds are not provided for:
- Unused portions of monthly or yearly subscriptions.
- Subscription downgrades during an active billing cycle.
4. Cancellation Policy
Customers may cancel their subscription within 7 days of purchase by submitting a written request to our support team with proper transaction details. Cancellations will only be processed if the user has not accessed or used the digital content. Approved cancellations will result in refund initiation within 7 to 10 working days from the purchase date, in accordance with the Consumer Rights Protection Act, 2009 and the Digital Commerce Guidelines, 2021.
4.1 How to Cancel
You may cancel your subscription at any time through:
- Your account dashboard on our website.
- Contacting our customer support at [Insert Email Address]
- Sending a cancellation request to [Insert Contact Email]
4.2 Cancellation Terms
Monthly Subscriptions (Basic Access & Professional Access):
- You may cancel at any time before your next billing cycle.
- Cancellation must be submitted at least 24 hours before the renewal date to avoid being charged for the next month.
- Upon cancellation, you will retain access to the service until the end of your current billing period.
- No refunds will be provided for the remaining days of the current billing cycle.
- Yearly Subscriptions (Enterprise Access)
- You may cancel at any time, but no pro-rated refunds will be issued for the remaining months.
- You will continue to have access until the end of your 12-month subscription period.
- The subscription will not auto-renew after cancellation.
4.3 Post-Cancellation
Once your subscription expires after cancellation, you will lose access to all premium features and legal database content. Your account data will be retained as per our Privacy Policy. You may re-subscribe at any time at the current pricing.
5. How to Request a Refund
To request a refund refund request, this process ensures transparency and compliance with the Consumer Rights Protection Act, 2009 and the Digital Commerce Management Guidelines, 2021 of Bangladesh. Please follow the procedure outlined below;
- Submit a Written Request: Send an email to our Support Team at [Insert Support Email] with the subject line “Refund Request.” All refund-related communications must be made in writing to maintain an official record.
- Provide Details: Please include the following information in your email to enable prompt verification and processing. Such as;
- Full name.
- Email address used for registration.
- Transaction ID or invoice number.
- Subscription plan name.
- Reason for refund request.
- Any supporting documentation (for technical issues, screenshots are helpful)
- Await Response: Our team will review your request within 2-3 business days and notify you of the approval or denial.
6. Special Circumstances
6.1 Technical Difficulties
If you encounter technical issues that prevent access to the service:
- Contact our support team immediately at [Insert Support Email]
- Our team will work to resolve the issue within 48 hours
- If the issue cannot be resolved, you may be eligible for a refund as per Section 3.2
6.2 Account Suspension
If your account is suspended or terminated due to violation of our Terms of Service, no refunds will be provided for any remaining subscription period.
7. Free Trials and Promotional Offers.
- If applicable, free trial periods allow you to test our service before committing to a paid subscription.
- Cancellation during a free trial period will not result in any charges.
- Special promotional offers may have specific refund terms which will be clearly communicated at the time of purchase.
8. Modifications to Services
BLD Legalized reserves the right to:
- Modify subscription plans, pricing, and features with prior notice.
- Discontinue any service with at least 30 days' notice.
- In case of service discontinuation, active subscribers will receive a pro-rated refund for the unused portion of their subscription.
9. Contact Information
For questions, concerns, or requests regarding this Refund and Cancellation Policy, please contact us:
Bangladesh Legal Decisions (BLD)
Email: [Insert Support Email]
Website: https://bldlegalized.com/
Phone: 02223389807, 02223389809
Address: House No. 88, Road 17/A, Block E, Banani, Dhaka-1213
Customer Support Hours: Everyday, 10 AM --10PM
10. Policy Updates
This Refund and Cancellation Policy may be updated from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after such changes constitutes acceptance of the updated policy.
11. Governing Law
This policy is governed by the laws of the People's Republic of Bangladesh. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Bangladesh.
By subscribing to BLD Legalized services, you acknowledge that you have read, understood, and agree to this Refund and Cancellation Policy.